No Fix = No Fee!
We do not charge labor fees for devices that we cannot fix, even if we’ve spent hours troubleshooting! We don’t do diagnostic fees or putting out repairs that we can’t warranty, and therefore we don’t offer a solution for every problem. If we can’t fix your device, you’ll be quoted no fix options which include:
No Fix Options
- Leaving your device with us for parts/training, no charge
- Receive your device back disassembled and bagged “as is” Price = $6 domestic shipping
- Queued to general repair team for reassembly. Price $20 + $6 domestic shipping
Warranty Service Options
We offer an industry-leading six month warranty on all hardware repairs. If your repair fails within the warranty period, we will either repair the device again, or issue a refund under no fix. We must see the device again in house to confirm and do failure analysis. We do not pay for return shipping to us, but we will pick up the shipping tab if the device has a bona fide warranty problem.